Gently.

Support.

Answers to the common questions. Anything else: write to us.

01

How do I start?

  • Open Gently and create a 6-digit access code.
  • On the Rules tab, tap New rule: choose Block or Allow, which calls, and who.
  • On the Status screen, tap Grant access and choose Gently in the Android dialog.
  • Turn blocking on.
02

Why does Gently need these permissions?

  • Call redirection: Lets Gently stop outgoing calls before they connect.
  • Caller ID & spam: Lets Gently reject incoming calls before your phone rings. Only one app can hold it, so your phone's own spam protection pauses while Gently does.
  • Contacts: Android only passes calls from saved contacts to apps that may read contacts. Gently never reads your address book.
03

My phone's spam protection stopped working

Android allows only one "Caller ID & spam" app. Gently needs that role to block incoming calls, so while it holds it, your Phone app (e.g. Google Phone) pauses its spam filtering. Outgoing blocking does not affect it.

To give it back: in Gently, open Settings › Permissions › Restore spam protection, then:

  • Tap “Caller ID & spam app”
  • Choose your Phone app
  • Come back to Gently
04

Calls from my contacts are not blocked

Android only lets Gently check calls from saved contacts when it has the Contacts permission. Grant it from the Status screen, or in Android settings: Apps › Gently › Permissions › Contacts › Allow.

On Xiaomi phones the prompt sometimes does not appear after an earlier refusal; Gently then opens that settings page for you.

05

What counts as international?

Any number outside the country of your SIM card. With a Portuguese SIM, everything outside +351 is international, also while you travel. Countries that share a calling code count as domestic to each other (for example the US and Canada, +1).

06

Can Gently block emergency calls?

Android never lets an app block emergency numbers, and Gently never tries.

07

I forgot my access code

For security, the code cannot be recovered. You can reset Gently in Android settings: Apps › Gently › Storage › Clear data. This also deletes your rules and log.

08

Does it block WhatsApp or other internet calls?

No. Android only lets apps check regular phone calls; calls inside apps like WhatsApp or Signal are not visible to Gently.

09

Is there an iPhone version?

No. iOS does not allow apps to block outgoing calls, which is at the heart of Gently.

Still stuck?

Write to us and include your phone model and Android version.

hugo@lixo.dev